Introduction
GemstoneAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered gemstone and jewelry identification mobile application.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when using our services, including:
- Name and email address when creating an account
- Payment information for premium subscriptions, processed through the Apple App Store or Google Play Store
- Profile information and preferences
- Communication records when you contact us
- Content you choose to publish to the Community Board, including the photographs, title and description of the piece you submit and any comments you write
Automatically Collected Information
When you access our application, we may automatically collect:
- Device information (type, operating system, unique identifiers)
- Usage data (features used, identifications performed, time spent)
- Location data (with your consent, for regional pricing information)
- Camera data solely for gemstone and jewelry analysis purposes
How We Use Your Information
We use collected information to:
- Provide and maintain our gemstone and jewelry identification services
- Process your premium subscription and manage your account
- Improve and personalize your experience
- Process transactions and send related information
- Send promotional communications (with your consent)
- Respond to inquiries and provide customer support
- Analyze usage patterns to enhance our AI models
- Comply with legal obligations
Image Data and AI Processing
Images you capture or upload for gemstone and jewelry analysis are processed by our AI systems. Important information about your image data:
- Images are encrypted during transmission and storage
- We retain images only as long as necessary to provide the service and improve our algorithms
- Images may be used anonymously to train and improve our AI models
- You may request deletion of your image data at any time
- We never sell your images, and we never share them with third parties for marketing purposes
- Images stay private to your account unless you choose to publish a piece to the Community Board, which is covered in the next section
Community Board and Public Content
The app includes a Community Board, a weekly board where you can share one of your own scanned pieces and other people can vote and comment on it. Taking part is entirely optional. Nothing you scan or save appears on the board unless you submit it yourself.
What becomes public when you submit a piece
The board is readable by anyone, including people who do not have a GemstoneAI account, so a submission is a decision to publish. When you submit a piece we publish:
- The photographs of that piece
- Its title and description, and the stone, setting and grading details the scan produced
- A single estimated value for that piece
- A byline showing your first name and last initial, or the word Anonymous if you choose to post anonymously
We do not publish your email address, your phone number, your full name, your location, or any other piece in your collection. Please remember that a photograph can show more than the piece itself, including your surroundings, so submit only images you are comfortable making public.
Comments, votes and moderation
Comments you write on the board are public and are published under the same byline. Comments pass an automated moderation check before they are stored, and anything that check cannot clear is rejected rather than published. Every piece and every comment posted by someone else can be reported, and you can block another user from any of their comments. We review reports and remove content that breaks our rules.
Taking content down
You can remove your own entry from the board at any time using "Take it off the board" on that entry, which also removes its votes and comments. The board itself resets weekly. Deleting your account removes your board entries and comments along with the rest of your data. Copies that other people made while the content was public, such as screenshots, are outside our control.
Connected AI Assistants
You can connect GemstoneAI to an AI assistant, such as Claude or ChatGPT, through GemstoneAI for Agents. You choose to connect by signing in with your GemstoneAI email and allowing access. When you do:
- We receive only what the assistant sends to our tools: the photos or photo links of a piece and the requests to analyze, look up comparables for, or save it. We do not receive the rest of your conversation with the assistant
- Photos and analyses are handled like a scan in the app: location data is removed from photos, and the analysis is kept with the piece in your GemstoneAI account
- We send the assistant the results of those requests, and the assistant provider's own privacy policy governs how it handles your conversation
- We record which assistant made each request, when, and whether it succeeded, to operate, secure and improve the service
- Access tokens are stored only in hashed form and expire after one hour. You can disconnect GemstoneAI in the assistant's settings at any time
- A piece you delete in the app is no longer available to any connected assistant
- We do not sell this data
Premium Subscription Data
For premium subscribers, additional data practices apply:
- Payment processing is handled entirely by Apple App Store or Google Play Store
- We do not store your credit card or payment details
- We receive only confirmation of your subscription status
- Subscription history is retained for billing and support purposes
Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Service providers who assist in operating our platform (cloud hosting, analytics)
- AI processing partners for gemstone and jewelry identification
- Analytics partners to improve our services
- Legal authorities when required by law
- Business partners with your explicit consent
- Anyone at all, for the content you choose to publish to the Community Board, which is public by design
Data Security
We implement industry-standard security measures to protect your information, including:
- End-to-end encryption for data transmission
- Secure cloud storage with access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data and account
- Object to or restrict processing
- Data portability (export your collection data)
- Withdraw consent at any time
- Cancel your premium subscription
To exercise these rights, contact us at gemstoneaiapp@gmail.com.
SMS Communications
If you provide your phone number to GemstoneAI, you consent to receive SMS messages related to account verification and login authentication. Message and data rates may apply. Message frequency varies based on user activity. You may reply STOP to opt out and HELP for assistance. GemstoneAI does not use SMS for marketing under this program and does not sell or share phone numbers with third parties for marketing purposes.
Cookies and Tracking
Our mobile application may use:
- Analytics tools to understand app usage and improve features
- Crash reporting to identify and fix issues
- Performance monitoring to ensure app reliability
You can control tracking preferences through your device settings.
Children's Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will delete it promptly.
International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page, updating the "Last updated" date, and sending a notification through the app for significant changes.
Contact Us
If you have questions about this Privacy Policy or our practices, please contact us: